Website Terms & Conditions

1. About us

MEAN IT is operated by Mean It Ltd. In these terms, “MEAN IT”, “we”, “us” and “our” refer to Mean It Ltd. “You” refers to the person using our website.

2. Using these terms

Please read these terms before using our website. If you do not agree to them, please stop using the website. You may save or print a copy for your records.

These terms relate to website use. They do not replace the terms of a programme you purchase, or reduce any rights you have under applicable consumer law.

3. Our programmes

MEAN IT provides accountability services to help customers follow through on agreed commitments. The details of your programme, including how progress is assessed, are set out in your individual accountability agreement.

Browsing our website or sending an enquiry does not enrol you in a programme. The application, payment and activation process is explained separately when you apply.

Before making a payment or accepting a programme, please read the customer terms and information presented to you. These website terms do not introduce additional fees, penalties or restrictions on refunds.

Accountability support does not guarantee a particular result. Our service is not a substitute for medical, mental health, legal or financial advice from a suitably qualified professional.

4. Acceptable use

You may use our website for lawful purposes. You must not:

• Use it fraudulently, impersonate another person or knowingly submit misleading information.
• Attempt to gain unauthorised access to the website, its servers, accounts or connected systems.
• Introduce malicious software or deliberately disrupt the website or other people’s access to it.
• Use our forms or contact channels to send unlawful, threatening, abusive or unsolicited promotional content.
• Upload or share material that infringes another person’s rights.

If you submit information through the website, please make sure it is accurate to the best of your knowledge and that you are entitled to share it.

5. Our content

Unless stated otherwise, the website’s branding, text, graphics, designs and other materials are owned by or licensed to us and are protected by intellectual property rights.

You may view, download and print extracts for your personal, non-commercial use, including keeping a copy of information relevant to a purchase or complaint. Please retain any ownership notices.

You must not sell our content, present it as your own, or use our branding in a way that suggests our endorsement without our permission. This does not restrict any use permitted by law.

6. Website information

We take reasonable care to keep information on our website accurate and current. If you spot an error or something is unclear, please contact us.

General articles, examples and illustrations are provided for information. Individual results vary, and examples are not promises of a particular outcome.

We may update descriptions and prices for future purchases. An update does not, by itself, change an existing agreement. Nothing in this section removes our responsibility for statements or information that form part of your contract or that the law requires us to honour.

7. Availability and access

We aim to keep the website available, but access may occasionally be interrupted by maintenance, updates or technical problems.

We may restrict access where reasonably necessary to address security risks, unlawful activity or misuse. Where practical, we will give notice of planned interruptions.

A restriction or interruption to the website does not automatically end a paid programme or remove our obligations to you. If you need help accessing a service you have paid for, please contact us.

8. Third-party links and services

Our website may link to external websites or use third-party services for functions such as payment processing and messaging.

Those providers may have their own terms and privacy notices. A link does not, by itself, mean we endorse everything on an external website.

We do not control independent third-party websites. However, using a third-party provider does not remove any responsibility we have to you under your contract or applicable law.

9. Privacy and cookies

Our Privacy Policy explains how we collect and use personal information, including information submitted through our website and contact channels.

Information about cookies and similar technologies is provided through our cookie notice and settings, where applicable. Any consent required for optional cookies is requested separately; accepting these terms does not provide that consent.

10. Our responsibility to you

Nothing in these terms excludes or limits liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any liability that cannot lawfully be excluded or limited.

If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of that failure or our failure to use reasonable care and skill. Loss or damage is foreseeable if it is an obvious consequence or was something both you and we knew might happen.

Nothing in these terms takes away your statutory consumer rights, including any applicable right to have services supplied with reasonable care and skill or to obtain remedies when we do not meet our legal obligations.

11. Changes to these terms

We may revise these website terms to reflect changes to the website, our business or legal requirements. The date at the top of this page identifies the latest version.

Changes apply to future website use after the revised terms are published. They do not retrospectively change an existing programme agreement or remove rights that have already arisen.

12. Governing law and complaints

These website terms are governed by the law of England and Wales. If you are a consumer living elsewhere, you retain the protection of any mandatory consumer laws that apply in your country of residence.

The courts of England and Wales may hear disputes relating to these terms. This does not prevent a consumer from bringing proceedings in the courts of their place of residence where the law gives them that right.

If you have a concern or complaint, please email support@mean-it.org with the details and the outcome you are seeking. We will consider your complaint and respond as soon as reasonably possible. You do not have to use our complaints process before exercising your legal rights.